Troubleshooting

Why can’t I use data for Internet? Oct 16, 2015 12:35PM PDT

Our Nextplus GO Pack offers unlimited texting and calling when using Nextplus. To use data for other apps, pur...

I forgot my Nextplus password Oct 16, 2015 12:37PM PDT

Launch Nextplus, tap Log In, then Forgot Password? Enter your email address, phone number, or username and wai...

I see an exclamation point next to the WiFi icon Oct 16, 2015 12:37PM PDT

This means there is an issue with your cellular signal or you simply need to "use this network as is." Check y...

My SIM is lost or stolen Oct 16, 2015 12:39PM PDT

If your SIM is lost or stolen, please contact GOsupport@nextplus.me.

I haven't received my SIM card? Jun 28, 2016 04:02PM PDT

Your SIM should arrive in 4-5 business days. You will receive an email when your SIM card is shipped. The ema...

I'm having trouble putting the SIM card into my phone Dec 15, 2015 10:54AM PST

You will receive a SIM removal tool along with your SIM card. Many times the SIM card is located beneath the b...

Why is the data balance shown in Nextplus different from the data balance shown in MyAccount? Oct 16, 2015 12:40PM PDT

The data balance in My Account is up-to-date and accurate. The data balance you see in Nextplus may take time ...

What if I have a dual SIM card slot? Nov 10, 2015 10:46AM PST

If you have a dual SIM card slot, please remove the non Nextplus GO SIM card. Also, ensure that the Nextplus ...

Android - Nextplus SIM card not recognized & Activation Issues Jul 21, 2017 02:47PM PDT

SIM CARD NOT RECOGNIZED After inserting your SIM card into your Android device and launching Nextplus, you sh...

Android - I can't text or call outside of WiFi Jul 21, 2017 02:48PM PDT

To test if Nextplus GO is working properly on your Android device, use Nextplus to place a call or send a text...